Service technique

{"xsrfToken":"9219751ff7890a27cc7c12579168a7ec3ad43217_lout","branding":{"id":"8","key":"st","name":"Service technique","portalBaseUrl":"/servicedesk/customer/portal/8"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/258095dc-959e-481d-887a-c3a3c287225f/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MzUzM2MzOS0zMTUzLTQ3NDItOGNlMi00MzE3ZjA0ZWE2OGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjI1ODA5NWRjLTk1OWUtNDgxZC04ODdhLWMzYTNjMjg3MjI1ZiI6WyJyZWFkIl19LCJleHAiOjE3NTIwNzM5NDUsIm5iZiI6MTc1MjA3MzM0NX0.OOLtYAMiSIdagGQcsV2lpeM6wycVHCqgVRDGPDJl5RI&client=63533c39-3153-4742-8ce2-4317f04ea68b&mode=fit","logoId":"258095dc-959e-481d-887a-c3a3c287225f","isLogoAvailable":true,"helpCenterTitle":"Bienvenue sur l'aide en ligne de l'université Saint-Louis - Bruxelles","sharedPortalName":"Helpdesk-USLB","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"fr-FR":{"helpCenterTitle":"Bienvenue sur l'aide en ligne de l'université Saint-Louis - Bruxelles","sharedPortalName":"Helpdesk-USLB","localeDisplayName":"français (France)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"fr-FR","userLanguageTag":"fr-FR","portalThemeColor":"#ca1f25","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"8","key":"st","projectId":11311,"serviceDeskId":8,"name":"Service technique","description":"<p>Bienvenue sur la demande en ligne du service technique et bâtiments.</p>\n<p>Grâce cet outil, vous avez la possibilité d’adresser une demande (ou ticket) au service technique. Celle-ci sera envoyée à la personne concernée et sera traitée dans les plus brefs délais.</p>\n<p>Pour ce faire, merci de remplir toutes les cases et sélectionner parmi les listes proposées celle qui correspond le plus à votre demande.</p>\n<p><ins><b>INFO complémentaire:</b></ins></p>\n<p>Vous avez la possibilité d’indiquer le degré d’urgence et/ou de priorité (celle-ci sera validée et traitée en urgence).</p>","portalBaseUrl":"/servicedesk/customer/portal/8","reqTypes":[{"id":"137","name":"Autres","descriptionHtml":"","callToAction":"Autres","introHtml":"","icon":11242,"iconUrl":"https://usaintlouis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11242","groups":[41],"key":""},{"id":"135","name":"Demande de clé / accès / ouverture ou fermeture porte","descriptionHtml":"","callToAction":"Demande de clé / accès / ouverture ou fermeture porte","introHtml":"","icon":11238,"iconUrl":"https://usaintlouis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11238","groups":[41],"key":""},{"id":"136","name":"Demande d’information: Bâtiment","descriptionHtml":"","callToAction":"Demande d’information: Bâtiment","introHtml":"","icon":11225,"iconUrl":"https://usaintlouis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11225","groups":[41],"key":""},{"id":"134","name":"Problème imprimante: Papier / toner / panne / bourrage/ etc.","descriptionHtml":"","callToAction":"Problème imprimante: Papier / toner / panne / bourrage/ etc.","introHtml":"","icon":11346,"iconUrl":"https://usaintlouis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11346","groups":[41],"key":""},{"id":"133","name":"Problème sanitaire / inondation / plus d’eau / papier et savon / poubelles/ etc.","descriptionHtml":"","callToAction":"Problème sanitaire / inondation / plus d’eau / papier et savon / poubelles/ etc.","introHtml":"","icon":11219,"iconUrl":"https://usaintlouis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11219","groups":[41],"key":""},{"id":"132","name":"Problème: chauffage / trop chaud / trop froid / aération","descriptionHtml":"","callToAction":"Problème: chauffage / trop chaud / trop froid / aération","introHtml":"","icon":11224,"iconUrl":"https://usaintlouis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11224","groups":[41],"key":""},{"id":"131","name":"Problème: électrique / éclairage / prises de courant","descriptionHtml":"","callToAction":"Problème: électrique / éclairage / prises de courant","introHtml":"","icon":11223,"iconUrl":"https://usaintlouis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11223","groups":[41],"key":""},{"id":"130","name":"Demande envoyée par e-mail","descriptionHtml":"","callToAction":"Demande envoyée par e-mail","introHtml":"<p>Demande reçue de la part de votre canal dassistance de messagerie.</p>","icon":11344,"iconUrl":"https://usaintlouis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11344","groups":[],"key":""}],"reqGroups":[{"id":41,"name":"Général"}],"orderMapping":{"41":[131,132,133,134,135,136,137]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"806bab84-3dc2-3208-b84b-69e109fdccfc","appLinkName":"System Confluence","appLinkUrl":"https://usaintlouis.atlassian.net/wiki","spaceKey":"ST","spaceName":"Service technique","spaceUrl":"https://usaintlouis.atlassian.net/wiki/spaces/ST","isServer":false},"labels":[],"projectKey":"ST","serviceDeskId":8,"kbLinkDomainURLs":["https://usaintlouis.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":8,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ST","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"français (France)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MzUzM2MzOS0zMTUzLTQ3NDItOGNlMi00MzE3ZjA0ZWE2OGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTExMzExIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTIwNzQ1NDQsIm5iZiI6MTc1MjA3MzM0NH0.vASVFao4-ZCM_lIuEMhiiBMspQL3lOPe_o7JzuXGUkM","targetCollection":"upload-project-11311","endpointUrl":"https://api.media.atlassian.com","clientId":"63533c39-3153-4742-8ce2-4317f04ea68b","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":132,"projectId":11311,"issueType":{"id":"10507","name":"Envoyer une demande ou un incident"},"form":{"name":"Problème: chauffage / trop chaud / trop froid / aération","descriptionHtml":"","callToAction":"Problème: chauffage / trop chaud / trop froid / aération","intro":"","instructions":"","icon":11224,"iconUrl":"https://usaintlouis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11224","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Envoyer la confirmation par e-mail à","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_11323","fieldConfigId":"12425","label":"Nom","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Résumé","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["Problème: chauffage / trop chaud / trop froid / aération"]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_11324","fieldConfigId":"12426","label":"Prénom","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"jira-text-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Pièce jointe","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"radio","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:radiobuttons","fieldId":"customfield_11357","fieldConfigId":"12469","label":"Type d'urgence","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10343","label":"URGENT !","selected":false,"children":[]},{"value":"10344","label":"Dans la journée","selected":false,"children":[]},{"value":"10345","label":"A planifier","selected":false,"children":[]}],"noneOptionRequired":false}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/8/create/132","requestValidateBaseUrl":"/servicedesk/customer/portal/8/validate/132","calendarParams":{"firstDay":1,"date":"2025-07-09T17:02:25+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"806bab84-3dc2-3208-b84b-69e109fdccfc","appLinkName":"System Confluence","appLinkUrl":"https://usaintlouis.atlassian.net/wiki","spaceKey":"ST","spaceName":"Service technique","spaceUrl":"https://usaintlouis.atlassian.net/wiki/spaces/ST","isServer":false},"labels":[],"projectKey":"ST","serviceDeskId":8,"kbLinkDomainURLs":["https://usaintlouis.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MzUzM2MzOS0zMTUzLTQ3NDItOGNlMi00MzE3ZjA0ZWE2OGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTExMzExIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTIwNzQ1NDUsIm5iZiI6MTc1MjA3MzM0NX0.vSUdIZUIt_VKtDrlbLQTT8Hg4mDmrN8r23jzIYHIBOE","targetCollection":"upload-project-11311","endpointUrl":"https://api.media.atlassian.com","clientId":"63533c39-3153-4742-8ce2-4317f04ea68b","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=usaintlouis","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"9219751ff7890a27cc7c12579168a7ec3ad43217_lout","baseUrl":"https://usaintlouis.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://usaintlouis.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["janvier","février","mars","avril","mai","juin","juillet","août","septembre","octobre","novembre","décembre"],"monthsShort":["janv.","févr.","mars","avr.","mai","juin","juil.","août","sept.","oct.","nov.","déc."],"weekdaysShort":["dim.","lun.","mar.","mer.","jeu.","ven.","sam."],"weekdays":["dimanche","lundi","mardi","mercredi","jeudi","vendredi","samedi"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"63533c39-3153-4742-8ce2-4317f04ea68b","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"7331503335604643a5823dac8025e31c","siteDefaultLanguageTag":"fr-FR","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}