Bienvenue sur la demande en ligne du service technique et bâtiments.
Grâce cet outil, vous avez la possibilité d’adresser une demande (ou ticket) au service technique. Celle-ci sera envoyée à la personne concernée et sera traitée dans les plus brefs délais.
Pour ce faire, merci de remplir toutes les cases et sélectionner parmi les listes proposées celle qui correspond le plus à votre demande.
INFO complémentaire:
Vous avez la possibilité d’indiquer le degré d’urgence et/ou de priorité (celle-ci sera validée et traitée en urgence).
{"xsrfToken":"f7974962d309ffa152ed19699ab929ccd5df6b08_lout","branding":{"id":"8","key":"st","name":"Service technique","portalBaseUrl":"/servicedesk/customer/portal/8"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/258095dc-959e-481d-887a-c3a3c287225f/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MzUzM2MzOS0zMTUzLTQ3NDItOGNlMi00MzE3ZjA0ZWE2OGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjI1ODA5NWRjLTk1OWUtNDgxZC04ODdhLWMzYTNjMjg3MjI1ZiI6WyJyZWFkIl19LCJleHAiOjE3NjI1NjYzODYsIm5iZiI6MTc2MjU2NTc4Nn0.zAOEB2RYIoDdBGBexpe48ZE2dXxt4dIu57W0psTqSvY&client=63533c39-3153-4742-8ce2-4317f04ea68b&mode=fit","logoId":"258095dc-959e-481d-887a-c3a3c287225f","isLogoAvailable":true,"helpCenterTitle":"Bienvenue sur l'aide en ligne de l'université Saint-Louis - Bruxelles","sharedPortalName":"Helpdesk-USLB","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"fr-FR":{"helpCenterTitle":"Bienvenue sur l'aide en ligne de l'université Saint-Louis - Bruxelles","sharedPortalName":"Helpdesk-USLB","localeDisplayName":"français (France)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"fr-FR","userLanguageTag":"fr-FR","portalThemeColor":"#ca1f25","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"8","key":"st","projectId":11311,"serviceDeskId":8,"name":"Service technique","description":"<p>Bienvenue sur la demande en ligne du service technique et bâtiments.</p>\n<p>Grâce cet outil, vous avez la possibilité d’adresser une demande (ou ticket) au service technique. Celle-ci sera envoyée à la personne concernée et sera traitée dans les plus brefs délais.</p>\n<p>Pour ce faire, merci de remplir toutes les cases et sélectionner parmi les listes proposées celle qui correspond le plus à votre demande.</p>\n<p><ins><b>INFO complémentaire:</b></ins></p>\n<p>Vous avez la possibilité d’indiquer le degré d’urgence et/ou de priorité (celle-ci sera validée et traitée en urgence).</p>","portalBaseUrl":"/servicedesk/customer/portal/8","reqTypes":[{"id":"137","name":"Autres","descriptionHtml":"","callToAction":"Autres","introHtml":"","icon":11242,"iconUrl":"https://usaintlouis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11242","groups":[41],"key":""},{"id":"135","name":"Demande de clé / accès / ouverture ou fermeture porte","descriptionHtml":"","callToAction":"Demande de clé / accès / ouverture ou fermeture porte","introHtml":"","icon":11238,"iconUrl":"https://usaintlouis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11238","groups":[41],"key":""},{"id":"136","name":"Demande d’information: Bâtiment","descriptionHtml":"","callToAction":"Demande d’information: Bâtiment","introHtml":"","icon":11225,"iconUrl":"https://usaintlouis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11225","groups":[41],"key":""},{"id":"134","name":"Problème imprimante: Papier / toner / panne / bourrage/ etc.","descriptionHtml":"","callToAction":"Problème imprimante: Papier / toner / panne / bourrage/ etc.","introHtml":"","icon":11346,"iconUrl":"https://usaintlouis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11346","groups":[41],"key":""},{"id":"133","name":"Problème sanitaire / inondation / plus d’eau / papier et savon / poubelles/ etc.","descriptionHtml":"","callToAction":"Problème sanitaire / inondation / plus d’eau / papier et savon / poubelles/ etc.","introHtml":"","icon":11219,"iconUrl":"https://usaintlouis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11219","groups":[41],"key":""},{"id":"132","name":"Problème: chauffage / trop chaud / trop froid / aération","descriptionHtml":"","callToAction":"Problème: chauffage / trop chaud / trop froid / aération","introHtml":"","icon":11224,"iconUrl":"https://usaintlouis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11224","groups":[41],"key":""},{"id":"131","name":"Problème: électrique / éclairage / prises de courant","descriptionHtml":"","callToAction":"Problème: électrique / éclairage / prises de courant","introHtml":"","icon":11223,"iconUrl":"https://usaintlouis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11223","groups":[41],"key":""},{"id":"130","name":"Demande envoyée par e-mail","descriptionHtml":"","callToAction":"Demande envoyée par e-mail","introHtml":"<p>Demande reçue de la part de votre canal dassistance de messagerie.</p>","icon":11344,"iconUrl":"https://usaintlouis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11344","groups":[],"key":""}],"reqGroups":[{"id":41,"name":"Général"}],"orderMapping":{"41":[131,132,133,134,135,136,137]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"806bab84-3dc2-3208-b84b-69e109fdccfc","appLinkName":"System Confluence","appLinkUrl":"https://usaintlouis.atlassian.net/wiki","spaceKey":"ST","spaceName":"Service technique","spaceUrl":"https://usaintlouis.atlassian.net/wiki/spaces/ST","isServer":false},"labels":[],"projectKey":"ST","serviceDeskId":8,"kbLinkDomainURLs":["https://usaintlouis.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":8,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ST","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"français (France)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MzUzM2MzOS0zMTUzLTQ3NDItOGNlMi00MzE3ZjA0ZWE2OGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTExMzExIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjI1NjY5ODYsIm5iZiI6MTc2MjU2NTc4Nn0.nein_Sjwj2n_2psO99ZwHltF2j5Kmt38oXQ_laNLVKg","targetCollection":"upload-project-11311","endpointUrl":"https://api.media.atlassian.com","clientId":"63533c39-3153-4742-8ce2-4317f04ea68b","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"Helpdesk-USLB","description":"<p>Bienvenue au centre de support - nous sommes là pour vous aider! Créez vos demandes ci-dessous.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://usaintlouis.atlassian.net/wiki","kbLinkDomainURLs":["https://usaintlouis.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}