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Bienvenue sur l'aide en ligne du service informatique. Grâce à ce canal, vous avez la possibilité d'adresser une demande (ou ticket) directement à la personne concernée de ce service. Pour ce faire, veuillez sélectionner la catégorie (parmi la liste exhaustive ci-dessous) qui correspond à votre type de demande.
Info complémentaire En cette période de télétravail générale, pour toute demande d'assistance impliquant une intervention sur un appareil (exemple: votre ordinateur), celle-ci aura lieu soit à distance, soit sur rendez-vous.
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Demande de cartouches","descriptionHtml":"<p><font color=\"red\">Rappel: vous devez nécessairement venir au service informatique avec la cartouche vide pour pouvoir en demander une nouvelle.</font> <br class=\"atl-forced-newline\">Par gain de temps, indiquez le modèle de l'imprimante et/ou de la cartouche ainsi que le moment probable de votre venue.</p>","callToAction":"Imprimantes - Demande de cartouches","introHtml":"","icon":11245,"iconUrl":"https://usaintlouis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11245","groups":[13],"key":""},{"id":"68","name":"Imprimantes - Signalement d'un incident technique","descriptionHtml":"<p>Veuillez contacter service-technique-slb@uclouvain.be pour tout ce qui touche au dépannage des imprimantes.</p>","callToAction":"Imprimantes - Signalement d'un incident technique","introHtml":"","icon":11346,"iconUrl":"https://usaintlouis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11346","groups":[13],"key":""},{"id":"67","name":"LimeSurvey - Demande d'accès","descriptionHtml":"<p>Suite à votre demande, un lien vous sera envoyé sur votre boîte mail Saint-Louis</p>","callToAction":"LimeSurvey - Demande d'accès","introHtml":"","icon":11200,"iconUrl":"https://usaintlouis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11200","groups":[13],"key":""},{"id":"43","name":"Maintenance d'ordinateur","descriptionHtml":"<p>Veuillez définir votre problème et/ou expliquer les circonstances lorsque le problème est rencontré</p>","callToAction":"Maintenance d'ordinateur","introHtml":"","icon":11206,"iconUrl":"https://usaintlouis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11206","groups":[13],"key":""},{"id":"87","name":"Maintenance matériel audio-visuel","descriptionHtml":"<p>Veuillez introduire dans le champs \"Description\" : <br class=\"atl-forced-newline\">- Le numéro de l'auditoire (ou du local) <br class=\"atl-forced-newline\">- Le type de problème rencontré</p>","callToAction":"Maintenance matériel audio-visuel","introHtml":"","icon":11206,"iconUrl":"https://usaintlouis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11206","groups":[13],"key":""},{"id":"154","name":"Microsoft Authenticator - Double authentification","descriptionHtml":"<p>Pour des raisons de sécurité, nous avons besoin de vérifier votre identité pour ce type de demande. Veuillez nous fournir les informations suivantes.</p>","callToAction":"Microsoft Authenticator - Double authentification","introHtml":"<p>Demandes liées à la double authentification ou à l'application Microsoft Authenticator</p>","icon":11205,"iconUrl":"https://usaintlouis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11205","groups":[12],"key":""},{"id":"157","name":"Microsoft Authenticator - Double authentification","descriptionHtml":"","callToAction":"Microsoft Authenticator - Double authentification","introHtml":"<p>Demandes liées à la double authentification ou à l'application Microsoft Authenticator</p>","icon":11205,"iconUrl":"https://usaintlouis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11205","groups":[13],"key":""},{"id":"156","name":"Migration vers l'environnement UCLouvain - Etiquette","descriptionHtml":"","callToAction":"Migration vers l'environnement UCLouvain - Etiquette","introHtml":"","icon":11245,"iconUrl":"https://usaintlouis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11245","groups":[13],"key":""},{"id":"158","name":"Moodle","descriptionHtml":"","callToAction":"Moodle","introHtml":"<p>Demandes liées au Moodle institutionnel de l'UCLouvain</p>","icon":11233,"iconUrl":"https://usaintlouis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11233","groups":[13,12],"key":""},{"id":"44","name":"Prêt d'ordinateur","descriptionHtml":"","callToAction":"Prêt d'ordinateur","introHtml":"","icon":11239,"iconUrl":"https://usaintlouis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11239","groups":[13],"key":""},{"id":"86","name":"Prêt de matériel audio-visuel","descriptionHtml":"","callToAction":"Prêt de matériel audio-visuel","introHtml":"","icon":11239,"iconUrl":"https://usaintlouis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11239","groups":[13],"key":""},{"id":"90","name":"SaintMarc","descriptionHtml":"","callToAction":"SaintMarc","introHtml":"<p>Pour toutes demandes concernant l'espace de stockage OASIS, merci d'ouvrir un ticket via la plateforme UCLouvain : <a href=\"https://uclouvain.atlassian.net/servicedesk/customer/portal/3/article/1105822096\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://uclouvain.atlassian.net/servicedesk/customer/portal/3/article/1105822096</a></p>","icon":11244,"iconUrl":"https://usaintlouis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11244","groups":[13],"key":""},{"id":"45","name":"Salles didactiques","descriptionHtml":"<p>Par défaut, l'authentification se fait au moyen de votre identifiant global UCLouvain et le mot de passe de votre compte UCLouvain. <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> <b>Votre compte global UCLouvain n'est pas activé ?</b> <br class=\"atl-forced-newline\"> Veuillez suivre cette procédure pour l'activer : <a href=\"https://uclouvain.be/fr/decouvrir/activer-son-compte-global.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://uclouvain.be/fr/decouvrir/activer-son-compte-global.html</a></p>","callToAction":"Salles didactiques","introHtml":"","icon":11201,"iconUrl":"https://usaintlouis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11201","groups":[13,12],"key":""},{"id":"89","name":"Site des presses","descriptionHtml":"","callToAction":"Site des presses","introHtml":"","icon":11243,"iconUrl":"https://usaintlouis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11243","groups":[13],"key":""},{"id":"98","name":"A attribuer","descriptionHtml":"","callToAction":"A attribuer","introHtml":"","icon":11241,"iconUrl":"https://usaintlouis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11241","groups":[],"key":""}],"reqGroups":[{"id":12,"name":"Etudiant"},{"id":13,"name":"Membre du personnel"}],"orderMapping":{"29":[41,71,21,40,68,67,88,43,87,44,86],"13":[41,71,88,93,155,21,40,68,67,43,87,157,156,158,44,86,90,89,45],"28":[41,71,21,40,68,67,88,43,87,44,86],"30":[41,71,21,40,68,67,88,43,87,44,86],"12":[88,21,154,158,45],"27":[21]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"806bab84-3dc2-3208-b84b-69e109fdccfc","appLinkName":"Confluence (usaintlouis.atlassian.net)","appLinkUrl":"https://usaintlouis.atlassian.net/wiki","spaceKey":"FH","spaceName":"FAQ - 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